So I work at a corporate restaurant as a server and bartender. I’ve been there for 11+ years. They have Secret Shoppers, which basically means that once a month a private company would send in spies posing as customers to make sure that the employee hits all the proper steps of service. Did the server mention a specific cocktail, appetizer, entree, dessert, ask if they were a club member, etc…
Well, long story short: I got Secret Shopped. And I failed. It’s my fault for not hitting all the steps of service, but the Secret Shoppers are normally pretty obvious and these ones were not. I got a final written warning so I could get fired if I fail again. That’s all on me, that’s fine, I have another job. But my general manager also got a final written warning because our restaurant failed two months in a row. His job is in jeopardy because I didn’t do mine. I wrote him an email and apologized.
The Secret Shopper system is to blame. Yeah, it makes sense from a corporate standpoint but it’s a terrible way to run a restaurant. People go out to eat to enjoy themselves. They don’t want their server to harass them into buying souvenir glassware, to add guacamole to their nachos for an additional charge, to tell them to buy a shirt, to upgrade their fries to cheesy bacon fries, to save room for dessert, to sign up for our membership program, to round up your check for charity. I literally have to do all that stuff to pass the Secret Shopper. I have to bug 99% of my tables on the slight chance that one of them is a Secret Shopper.
Secret Shoppers aren’t professional spies. They are bored people who sign up for the program so they can eat at for free in exchange for writing a report. They can get people fired for this. I get that I deserve to. My boss doesn’t though. His livelihood is threatened because a random couple wanted free food. Hope those chicken tenders were worth it. Secret Shoppers suck.
Critically Rated at 1/17
Written, Rated, and Reviewed by Brendan H. Young